Business process outsourcing, better called by its contracted form BPO, is perhaps the most booming type of industry in the present day situation. It is largely a result of the revolutionary advances made in the field of information technology. The much talked about ‘globalization’ of world economy is dependent on this very BPO industry to a great extent. The BPO industry has brought about great changes in the entire economic set up of so many countries. To name a few of them are India and China.